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Hot dogs are just for barbeques...

Summer is finally here (for the time being) and despite the benefits of a dose of sunshine, we often fail to realise how dangerous hot weather can be for dogs. Here are some tips to avoid heatstroke in your dog - a condition which can prove fatal and which is easily avoided at the same time.

Your dog should always be able to move into a well-ventilated, cooler environment if he or she is feeling too hot. If you have to leave your dog outdoors, make sure there is a shaded area available for them to retreat to if they feel too hot.

It is not advisable to leave your dog in the car when going out, even for a short while. The inside of a car can reach unbearable temperatures which may compromise the health of your animal and even lead to dehydration and potentially death through heatstroke in a short period of time.

Make sure your dog has a fresh supply of drinking water at all times in a bowl that cannot be knocked over - it's a good idea to carry some water with you when out with your dog on hot days as well.

Never leave your dog in a glass conservatory during the day - cloudy days may turn hotter and temperatures can reach life threatening levels very quickly. This is also true for outbuildings and caravans.

Grooming your dog to get rid of excess hair will help with heat regulation - especially in long coated breeds. Grooming at the start of the summer is especially advisable and perhaps later in the season as well.

Exercising your dog in hot weather can be very demanding especially in older animals. Walking early in the morning or later on at night during hot weather is more appropriate, especially with respect to brachycephalic (short nosed dogs, such as pugs, boxers, bulldogs etc).

Feel free to call us or pop into the surgery if you have any further questions about helping your dog this summer.

The Tenderpaws Team


Christmas Opening Hours

Thursday 24th Dec: 09.30-2.30 pm
Friday 25th Dec: CLOSED
Saturday 26th Dec: CLOSED
Monday 28th Dec: CLOSED

Tuesday 29th Dec: 09.00-6.30 pm
Wednesday 30th Dec: 09.00-6.30 pm
Thursday 31st Dec: 09.00-2.30 pm
Friday 1st Jan - CLOSED
Saturday 2nd Jan - 09.00-12 noon
From Monday 4th Jan normal opening times


Christmas time, mistletoe and... potential poisoning

christmas Christmas time is approaching fast and its easy to forget how dangerous this time of year can be for our pets amongst the excitement and festivities. Here are some potential hazards to watch out for; however bear in mind some of these apply all year round!

Food & Drink

1) Chocolate, onions and macadamia nuts can all be toxic to dogs.

2) Around Christmas time please keep your pets away from raisins, sultanas, currents, grapes mince pies and of course Christmas pudding as these can all be toxic too and are sometimes coated with alcohol!

3) Care with turkey and chicken bones as these can cause choking, constipation or cause damage to your dog’s intestines especially if they splinter.

4) It goes without saying that cats and dogs should never be given any kind of alcoholic beverage!


christmas Try and ensure your pets don’t ingest flowers, for example the pollen on lilies is highly toxic to cats if licked and eaten. Christmas trees and plants are usually of low toxicity but may cause vomiting and/or diarrhoea if chewed. Be careful of tinsel and decorations which could potentially cause intestinal blockages if ingested. Holly, mistletoe and poinsettia are all toxic to dogs as well.


christmas Presents including batteries... If the battery is ingested it can cause chemical burns if broken causing poisoning or potentially cause a blockage. Be careful with small Christmas tree decorations and presents too, wrapped or unwrapped, as these could easily cause an obstruction if swallowed!


Ethylene glycol (anti freeze) ingestion is highly dangerous to the point where even a small amount can cause severe kidney damage and could lead to fatality.

As with most toxin ingestion the longer the delay between ingestion of the poison and beginning of treatment the less favourable the outcome is likely to be.


Fear of fireworks

Fear of fireworks is a common problem in dogs and sometimes also cats, however this is often much less obvious and can easily go unnoticed.

Animals often react with fear due to the loud, random nature of the sounds created by fireworks and also due to the fact these sounds are not heard frequently. This leads to noise sensitivity, often seen with thunder and other loud noises and a resulting fear response. This behaviour often manifests as cowering, anxiety, hiding, a change in body posture and even aggression in some cases. It is very important to remain calm if you notice a reaction to noise as your own reaction to your pets behaviour may actually have a negative impact on the animal coping with the noise.

Early treatment and assessment of loud, unfamiliar noises will often have a more favourable outcome than if left, therefore if a noticeable undesirable reaction is encountered when your pet hears a loud noise, you should immediately adopt measures to avoid further worsening of the condition. Typical measures are shown below:

1) Avoiding fireworks - Try to keep your pet inside the house if you know that fireworks are likely to be let off and taking your dog for a walk before. If your cat is allowed outside allow him or her to come back inside before fireworks start.

2) Avoid involuntary reinforcement or punishment - Ideally you should try to ignore your animal, once you have provided him or her with a secure place to stay or if this proves too difficult, provide some distraction. Do not react to your pet. Engaging in an activity which interests your pet will help, especially if rewards are provided or are part of an activity.

3) Masking the noise - By providing plenty of background noise at a fairly high volume often works well. Specially made CDs can be purchased for this purpose, although their success is reportedly variable).

4) Provide a safe, confined place for your pet to escape to - It may be wise to reinforce this place with positive behaviour, for example choosing to reward your pet in this area, or interact positively with them here with toys and treats.


Feliway Diffuser Pheromone therapy has proved useful for management of some behavioural problems. We stock DAP (Adaptil) Diffusers for dogs and Feliway Diffusers for cats here at the surgery. These products come as either diffusers, collars, sprays or Adaptil Express Tablets and release a pheremone which are natural chemical ’signals‘, secreted by animals to communicate. DAP diffusers and collars release a pheromone that a mother produces to relax her puppies and similarly will help create a calm atmosphere in your home to help your dog with any firework anxiety or sound sensitivity. Feliway for cats works in a very similar way.

Diet and supplements

There are some veterinary diets and some specific nutraceuticals which may be used to help your pet feel generally more calm. The principle behind these products is that they contain chemicals which have a natural calming effect on pets. We stock Adaptil Express, Calmex and Zylkene here which contain milk proteins and have been known to ease anxiety in cats and dogs. There is no evidence that homeopathic remedies have a specific positive effect on firework related problems.


In some animals the fear of fireworks is so severe that pets may need strong medication or sedatives to calm them during stressful periods. These drugs shouldnt be used long term and should be used under veterinary guidance at all times if prescribed. Fear of fireworks can be very distressing for you and your pet. Fears can get worse with time and they will not often go away unless an intervention is made. Feel free to pop into the surgery to discuss any of the matters raised above with our stff who will be more than willing to guide you.

tick removal

Attention all pet owners - Tick season is in full effect!

It's that time of the year again... Just when you thought protecting your animal against fleas, mites and lice was sufficient, we have yet another creature to contend with. I'm sure many cat and dog owners will have heard of ticks and some will have had to remove them or seek veterinary advice for that "grey thing stuck to my animals skin", however it is important that animal owners understand the potential risks associated with these critter (see below).

We have already seen a steady increase in tick associated problems this year compared to last year. Ticks season usually begins in spring reaching its peak in summer however they will still be active throughout autumn and sometimes the winter season too. They are most commonly found in areas of long grass and woodland and can pose a potentially serious health threat to your animal.

Ticks survive by sucking blood from your animal. This also allows the transmission of disease, such as Lyme's Disease and may also lead to anaemia in extreme cases.

Therefore, it's important that pet owners are vigilant by examining their animal regularly and should routinely treat their animals with Advantix Spot-on or Seresto collars, manufactured by Bayer - especially during peak season and in high risk areas.

If you find a tick and are unsure how to remove it or have any questions about the treatments available, please feel free to call or pop into the Tenderpaws surgery and speak to one of our staff who will advise you.

Ticks are really nasty. Free tick removal.

Tick and Flea treatments for Dogs Parasite treatments for dogs and cats
henry the grumpy vet cat

Henry is now on Instagram!

He landed on his paws when he arrived here in 2015 and has ruled the roost ever since! You might find him at reception 'helping out' or waiting patiently at the door to be let out...before doing only one lap of the surgery before coming back in again!
He's a carb fiend and has been known to steal goodies out of handbags and is always up to some type of mischief (including stalking the staff when they take too long to feed him!)
Why not follow his antics @henrythegrumpyvetcat for regular updates on Tenderpaws' grumpiest lodger!

  • henry the grumpy vet cat
  • henry the grumpy vet cat
  • henry the grumpy vet cat

We are closed on Sundays

We have been trialling Sunday opening for the last 12 months and feedback from our customers shows take up during this period has not been popular. We have therefore decided that Sunday 26th June 2016 be our last one and we will no longer be offering this service. We acknowledge that this may be disappointing news for the very small number of customers that used this service.

We thank you for your continued support.

The Team at Tender Paws Vets

Emergency Out of Hours

Vets Now Caterham

01883 348109

dont give dogs chocolate

Easter pet awareness

Here at Tenderpaws we're all looking forward to Easter! But pet owners need to be aware of the dangers that the festivities can pose for our beloved canine friends. Although we may be tempted to let our dogs join in the fun with a little taste of Easter egg, chocolate is actually toxic to dogs, so it's important to keep the Easter eggs well away from our little doggy friends.

Dark chocolate is more dangerous than milk chocolate as it contains more Theobromine, a compound which causes damage to the liver if ingested in large amounts.

In addition, we may enjoy tucking in to a lovely warm hot cross bun or slice of simnel cake over the weekend, but raisins, sultanas and currants are also poisonous to dogs, so have some special doggy treats on hand if your pooch is tempted to have a Good Friday snack!
If the worst does happen however, we are on hand all weekend to help out! Our Easter opening hours are:

Good Friday CLOSED please call the emergency vet 020 8650 2003

Easter Saturday 9am-1pm

Easter Sunday CLOSED please call the emergency vet 020 8650 2003

Easter Monday CLOSED